Solutions

Retainer

Ongoing monthly management.

Level 1 Runbook

$1,500/10 hr minimum/1 month commitment

  • Weekly 30-minute call
  • Dedicated Microsoft Teams channel for communication
  • Assistance with designing solutions
  • Basic troubleshooting support

Level 2 Runbook

$3,000/20 hr minimum/3 month commitment

  • Everything in **Base Runbook**
  • Hands-on engineering
  • Configuration changes
  • Configuration deployments
  • PowerShell scripting

Level 3 Runbook

$5,000/30 hr minimum/3 month commitment

  • Everything in **Level 1**
  • 4-hour SLA response time
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